Orders, Shipping & Returns
All orders are processed pending availability and payment verification. Most items in stock are processed within 2 working days. If an item needs to be made to order we will notify you of the expected turn around time on receipt of the order. Please be aware that these are estimated lead times and can be subject to changes. We will notify you of any potential delays to an order.
We will only accept an order when we:
- Receive full payment for of the order plus any applicable delivery charges
- Can confirm your order is in stock and available
- Can confirm we are able to deliver to the delivery address
An order takes place when you receive a confirmation email from us to the email you have provided. This is subject to our acceptance of your order, or your cancellation of the order in accordance with your statutory rights and our returns policy. Our confirmation email will notify you that we have dispatched the products you ordered.
We reserve the right to refuse any orders prior to our acceptance and at our sole discretion. Prices will be subject to the exchange rate applied by your credit or debit card company. Should we take payment from you prior to non-acceptance of your order, we will refund you. Please note that refunds may take up to 14 business days or longer subject to your bank.
Non-acceptance may be the result of one of the following:
- We are unable to meet the order because our goods are out of stock, faulty, or have a pricing error
- We are unable to obtain authorisation for your payment. We will not accept an order if your card is due to expire within 28 days of your purchase date. You must provide and use and a valid payment method that we accept and you guarantee that you are authorised to use the payment card you provide us.
- You do not meet our eligibility to purchase policy:
If you require any information regarding an order you can contact us on: email@example.com
We usually use Royal Mail 'Special Delivery' as our UK delivery service.
Please allow up to 7 working days for deliveries. Royal Mail 'Special Delivery' is a next day service and we will contact you to confirm which is a suitable date for you to recieve your order. All items that we send are insured, either by Royal Mail or by our own insurnace.
Orders that need customising (sizing, engraving etc) will take longer. We will contact you to confirm lead times.
Please note all items must be signed for and delivery times are to be taken as guides only.
All orders come packed in Deborah Cadby | Cadby & Co. pouches/boxes, free of charge.
Delivery times do not include pre-orders/commissions.
Please note, we are unable to deliver on Bank Holidays.
For international orders, the displayed product costs and delivery fees do not include taxes and duties which may be applied by customs or postal authorities in the country of delivery.
You may be charged import duties and taxes by your local customs authority when your parcel is received in your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.
Deborah Cadby | Cadby & Co. are not responsible for any delays caused by customs clearance during the delivery process.
Free insured delivery
Rest Of The World
Please contact us before you place your order to get a quote on international shipment.
If for any reason you are not entirely satisfied with a purchase from our website we are happy to offer a refund. You must notify us within 14 working days of your receipt of the order. Goods must be returned to us unworn, in perfect condition, and in its original packaging within 28 days from the original purchase.
Please be aware that all special order purchases are exempt from refund and the exchange policies.
Non refundable orders are listed below:
- Commissioned bespoke designs
- Customised or personalised pieces (bespoke alterations, egraving etc)
- Rings with a bespoke sizing made specifically and changed from the original ring size.
- Pieces which have been worn and damaged
- Items offered at a discounted rate
All returns should be sent in the original packaging via a secure signed for and insured postal service (Royal Mail Special Delivery in the UK, UPS, Fedex or DHL). We are not responsible for any issues encountered with your postage of your return. You must supply us with a tracking number and evidence of postage. The customer will be responsible for duties and taxes on any returned or refused orders. We recommend that for international returns you mark your package "British Returned Products - No Commercial Value" as description of contents on all paperwork for your chosen carrier. However, customs duty charges may still be applied and the amount will be deducted from your merchandise refund.
We advise you to keep your proof of posting and to pack your jewellery with care in the original packaging. Please include your original order slip and notify us of the return.
Once we are in receipt of the return we will credit your account within 14 days, for the full amount of the goods excluding any delivery charges.